Support & FAQ


Support/FAQ
Posted on May 12th, 2012 by: Josh West

Welcome to our Support and FAQ page. Below you will find setup information for our various mail and business messaging services, as well as answers to other Frequently Asked Questions. Because every device and application that may connect to our service has a different interface (and changes often) the instructions below are generic for all. Please don't hesitate to contact us for more specific help.

POP, IMAP, & Webmail Settings
Posted on Sept. 30th, 2015 by: Josh West
  • POP3 Server Name: pop.1and1.com (Port 995, SSL)
  • IMAP4 Server Name: imap.1and1.com (Port 993 SSL)
  • SMTP Server Name: smtp.1and.com (Port 587 TLS, Authentication Required)
  • User Name: Your full e-mail address (Example: user@contoso.com)
  • Password: (your password; contact us if you need a reset)
  • Webmail: https://webmail.1and1.com

Need e-mail software? Mozilla Thunderbird is free! [ Download Here ]

OurMailingList.info FAQ
Posted on 17. May, 2012 by: Josh West
  • To send a message to your group, send an e-mail to your @OurMailingList.info address using your "Security Word" in the subject line. (This word will be removed from the e-mail that your users receive)
  • For a user to subscribe to your mailing list- have them send an e-mail to your @OurMailingList.info with the word "Subscribe" in the subject line.
  • For a user to unsubscribe to your mailing list- have them send an e-mail to your @OurMailingList.info with the word "Unsubscribe" in the subject line.
  • If you need assistance we can manually add or remove members from your mailing list for you, just contact us.
FTP Connection Setup
Posted on 03. July, 2012 by: Josh West
  • FTP Server Name: FTP1.JoshWest.net (Port: 21)
  • User Name: (See your hosting services sign-up form, or contact us)
  • Password: (See your hosting services sign-up form, or contact us)
  • Looking for FTP software? We recommend the freeware application Filezilla
  • Looking for an HTML editor for your website? We recommend Adobe Dreamweaver
Office 365 Mobile Device Setup
Posted on September 30th, 2015 by: Josh West
  • View the Microsoft Office 365 Mobile Setup Help page for your specific device here.